Hosted Voice Service
HOSTED VOICE
The phone system you need.
A price you can afford.
Hosted Voice is a cloud-based phone system that
makes your employees more productive and your
business run smoother. It delivers more functionality
than a traditional phone system without the hassle
of managing and maintaining a PBX. With Hosted
Voice, you'll get powerful features such as auto
attendant, unified messaging, find-me follow-me,
and call center functions. Best of all, the low-up
front and monthly cost won't break the bank.
With Hosted Voice you can take advantage of over 50 features
and multiple phone models. A full featured web portal allows
you to customize how your employees work. Need more? Hosted
Voice includes Unified Communications features like instant
messaging, video chat, presence (co-worker status) and voice
to text transcription that integrates across all your devices
- desktop, mobile, and tablet. It's truly the last phone system
you'll ever need.
Low up-front cost and predictable monthly expenses
With hosted voice, there are no surprises. You pay for only what you need.
Focus on your business - not your phone system
No premises-based equipment to install, maintain, or occupy space
An end-to-end secure and reliable solution
Your service provider delivers a high quality, reliable solution over our managed network
Superior disaster recovery solution as compared to premises-based PBXs
Integrate your mobile device, laptop, or tablet with our downloadable apps
Make and receive calls anywhere you have an internet connection
Leverage technology
Flexible infrastructure can grow as you grow
Feature upgrades are done in the network - seamlessly
Easy management and administration
Admins and users easily control Hosted Voice from any web browser
Tailor calling features to individuals or groups
A wealth of capabilities to make your business more productive
Hosted Voice includes a wealth of features and capabilities. They include:
Web portal enables users to manage calls, faxes, and voicemails; administrators have powerful features to configure business-level features
Desktop and mobile client/app enable instant messaging and "presence" capabilities (if they are available or not) with your work group or entire company
Outlook integration, click-to-dial, and voicemail-to-email integrates Hosted Voice into how you work every day
Call Manager allows users to easily personalize the service to meet their individual needs - features like find-me/follow-me and simultaneous ring (with your mobile device)
Auto Attendant is highly flexible and works in tandem with music-on-hold to play music or messages
Call logs provide a detailed record of your business's usage; also deploy account codes to track at a greater depth
Optional features include contact center capabilities, call recording, and audio conferencing
| User Features | BASIC | STANDARD | PREMIUM |
| Caller ID with Name | |||
| Speed Dial, Short Codes, Intercom Codes | |||
| Automatic Call Back, Automatic Recall | |||
| Multiple Call Appearances, Call Waiting, Call Hold, Call Transfer | |||
| Call Hold/Park/Pickup | |||
| Paging/Intercom Features | |||
| Shared Line Appearance ?Ability to monitor another phone, receive its calls, and transfer or send to voicemail |
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| End User Web Portal | |||
| Business Call Manager (BCM) ?Enables customized call forwarding like simultaneous ring to a mobile device |
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| Receptionist Features ?Ability to monitor an entire office, seeing who's available, and easily transferring calls |
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| Voicemail | |||
| Voicemail to Email ?Sends an email to any address notifying you of a voicemail |
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| Do Not Disturb | |||
| Contact Management | |||
| Click to Dial | |||
| Desk phone Customization ?A graphical user interface allowing you to configure phone buttons to your personal needs |
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| Desktop Client | |||
| Mobile apps - iOS + Android | |||
| Fax to Email | |||
| Call Jump |
Business-Level Features Included:
Admin Portal
Music On Hold
Account Codes
Multi Line Hunt Groups
Call Pickup Groups
Call Logs
Easy Attendant (Auto Attendant)
A la carte Extras:
Premium Attendant
Audio Conferencing
ACD (Call Center) - Agent Seat
Receptionist Soft Console
ACD (Call Center) - Supervisor Seat
Communicate more effectively with Accession
Accession enables you to integrate voice, instant messaging, video, and email into a single, cross platform user experience. Accession will become the primary means by which your employees communicate. Key benefits include:
Softphone enables voice communications, either within the client itself or integrated with the desk phone or mobile device
Corporate directory/contact management - communicate with a click of a mouse, via IM, voice, or video. Add and subtract contacts from in or outside your company, or integrate with your Outlook contacts
"Presence" capabilities - know the status of your co-workers real time - available, away, in a meeting, or offline - so you know the best way to reach them
Works with Windows and Mac- based operating systems
Visual voicemail - listen to your voicemails in any order, also see the voice to text transcription
Integrate with Outlook email to see presence status and click to dial or chat
Integrate with CRM and business productivity tools such Salesforce, Sugar CRM, WebEx, and Google
Extend your deskphone
to your mobile device with Accession Mobile
Accession extends the rich experience found in Hosted Voice to your mobile device. Make and receive calls or easily move them between your desk and mobile clients or handsets. Save mobile minutes, especially internationally. by using WiFi or 3G/4G mobile data channels for calling.
Instant messaging integrated with other users in your company
View your entire corporate directory or just the contacts you want
View "presence" status for your co-workers
Use Call Jump to move a call from your mobile device to your desk phone, Accession Desktop, or any number you choose
Optimized user experience enables users to segregate business usage and calls from personal usage
Accession uses cutting edge technology to ensure a high level of voice quality, even in so-so coverage. You can even move from a WiFi hotspot to a 3G/4G mobile data network without the call dropping. Accession has been highly optimized so that it uses very little battery life.
A phone to fit any budget
For the best in voice quality, and performance, we've chosen Yealink as our preferred phone provider for Hosted Voice. Yealink is an industry leader in IP handsets and offers a broad portfolio of devices to support any need. Phones are available in either a lease or purchase option.
Desktop Softphone
Ideal for on-the-go employees, our desktop and mobile client enable you to go phone free.
Move your contact
center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
Call routing algorithms include longest idle, round-robin, and first available
Agent portal shows performance against KPIs
Supervisor features include whisper, barge, and listen
Administrative dashboard and reporting capabilities enable effective management and insight into call center performance